📦 Shipping Policy — Dried Organics

Last Updated: 1 August 2026

Thank you for shopping with Dried Organics. We aim to deliver our dehydrated fruits, vegetables, powders, spices, seeds, and other food products safely and within the expected delivery time.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, driedorganics.co.

1. Order Processing Time

Orders are usually processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Customers may receive an order confirmation through email, SMS, WhatsApp, or phone call. Once the order has been dispatched, delivery or tracking information may be shared through the customer’s registered contact details.

During sales, promotional campaigns, holidays, or periods of high order volume, processing may take slightly longer.

2. Delivery Areas

Dried Organics delivers orders across Pakistan in areas where courier services are available.

Delivery availability may depend on:

• Customer location
• Courier service coverage
• Product availability
• Weather or road conditions
• Security or operational restrictions

Some remote areas may require additional delivery time or may not be serviceable by our courier partners.

3. Estimated Delivery Time

Estimated delivery timelines after dispatch are:

• Major cities: 3–5 business days
• Other cities and towns: 4–7 business days
• Remote areas: 5–10 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of weather, public holidays, strikes, courier issues, road closures, security conditions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges may be calculated according to:

• Delivery location
• Order weight and package size
• Courier company rates
• Product quantity
• Promotional offers

The applicable delivery charges will normally be displayed at checkout or communicated before order confirmation.

Free delivery may be offered during selected promotions or when an order meets a specified minimum purchase amount.

5. Cash on Delivery

Cash on Delivery may be available in eligible locations.

Customers must provide a valid phone number and complete delivery address when placing an order. Dried Organics may contact the customer to confirm an order before dispatch.

We reserve the right to cancel or hold an order if:

• The customer cannot be contacted
• The provided information appears incomplete or incorrect
• Previous orders were repeatedly refused or not received
• The delivery location is outside courier coverage

6. Order Tracking

After an order has been dispatched, tracking information may be shared through:

• SMS
• Email
• WhatsApp
• Phone call
• Courier tracking link

Tracking availability depends on the courier company used for the order.

Customers should allow some time after dispatch for the tracking information to become active.

7. Correct Delivery Information

Customers are responsible for providing accurate and complete information, including:

• Full name
• Active phone number
• Complete street address
• City and area
• Nearby landmark, where necessary

Dried Organics will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

8. Address Changes

Customers should contact us as soon as possible if they need to change their delivery address.

An address may only be changed before the order has been dispatched. Once the order is handed over to the courier, changing the delivery address may not be possible.

Additional delivery charges may apply if the courier accepts an address-change request.

9. Failed Delivery or Customer Unavailability

Delivery may fail when:

• The customer is unavailable
• The phone number is unreachable
• The address is incorrect or incomplete
• The customer refuses to receive the parcel
• The courier is unable to access the delivery location

The courier may attempt delivery again according to its own policy. Re-delivery or return shipping charges may apply.

Orders repeatedly refused without a valid reason may require advance payment for future purchases.

10. Delayed Deliveries

Dried Organics makes reasonable efforts to dispatch orders on time. However, delivery may be delayed because of circumstances outside our control, including:

• Bad weather
• Public holidays
• Courier disruptions
• Road closures
• Strikes
• Natural disasters
• High seasonal demand
• Security restrictions

We will assist customers in contacting the courier, but we cannot guarantee an exact delivery date after the parcel has been dispatched.

11. Damaged, Opened, or Tampered Parcels

Customers should inspect the parcel at the time of delivery.

If a parcel appears opened, damaged, wet, broken, or tampered with, the customer should:

• Take clear photos and an unboxing video
• Keep the original packaging
• Contact Dried Organics within 24–48 hours of receiving the parcel
• Share the order number and details of the issue

Claims without reasonable photographic or video evidence may be difficult to verify.

After reviewing the evidence, we may offer an appropriate resolution in accordance with our return, refund, or replacement policy.

12. Missing or Incorrect Products

If an order contains a missing or incorrect product, customers must contact us within 24–48 hours of delivery.

Please provide:

• Order number
• Photos of the parcel
• Photo of the shipping label
• Clear unboxing video
• Details of the missing or incorrect item

We will review the matter and provide a suitable resolution where the claim is verified.

13. Returned-to-Sender Orders

A parcel may be returned to Dried Organics when:

• The customer refuses delivery
• The address is incorrect
• The phone number is unreachable
• Delivery attempts are unsuccessful
• The parcel remains uncollected

If the customer requests re-dispatch, additional shipping charges may apply.

For prepaid orders, any eligible refund may be processed after deducting applicable shipping, return, payment-processing, or handling charges.

14. Contact Us

For questions regarding shipping, delivery, tracking, or a delayed parcel, please contact:

Dried Organics
Website: driedorganics.co
Email: driedorganics212@gmail.com
Phone/WhatsApp: +92 331 7776670
Alternative Phone: +92 308 7776670
Location: Arifwala, Pakistan